All you need to know about Clinical Pharmacy Congress

To help you understand the benefits of being part of Clinical Pharmacy Congress - whether that be as a delegate, exhibitor, sponsor, or a speaker - below you will find the answers to many of the most frequently asked questions.

For more details on access and inclusion at Clinical Pharmacy Congress London, please visit our dedicated web page.

Who organises Clinical Pharmacy Congress?

CloserStill Media organises many leading and award-winning healthcare conferences and exhibitions - including Clinical Pharmacy Congress's sister event, Clinical Pharmacy Congress North as well as: Best Practice London, Women's Health Professional Care, Respiratory Professional Care, Health Plus Care, Oncology Professional Care, and Diabetes Professional Care to name but a few!

For more details on CloserStill Media's full healthcare event portfolio, visit the CloserStill Media website.

When and where is the event taking place?

Clinical Pharmacy Congress London 2024 is taking place Friday 10th and Saturday 11th May 2024 at ExCel London (Hall S4)

The opening times are as follows:

Friday 10 May :9am - 5pm
Saturday 11 May: 9am - 4pm

More details on ExCel London (and how to get there) can be found on and Venue & Travel Information Page.

What should I expect from Clinical Pharmacy Congress London?

The Clinical Pharmacy Congress, now in its 13th edition, remains the pinnacle event for professionals in the field. For over a decade, it has served as the paramount platform where the entire industry converges, offering unparalleled opportunities for networking, learning, and professional development. As the sector continues to evolve rapidly, staying connected and informed is paramount, and CPC ensures you have access to everything you need to thrive.

Key highlights of The Clinical Pharmacy Congress:

More than 160 hours worth of FREE clinical and non-clinical primary healthcare-related education.
Access to over 250+ expert speakers from across the NHS and other Arms Length Bodies.
The opportunity to 'try before you buy' across a broad spectrum of medical products and technological solutions - showcased by more than 100+ exhibiting companies - designed to help your practice improve patient outcomes and increase practice efficiencies.
A chance to connect and re-connect with more than 4,000+ of your pharmacy professional colleagues and peers.

Additionally, with more than 220 exhibiting companies, you can source from a vast array of the latest products and solutions, including: Infection Prevention, Medical Equipment, Medicines Management, Nutrition, Minor Surgery Supplies, OTC Products, Automated Dispensing, GP Practice Pharmacist Providers, Medical Refrigeration, Professional Services, Indemnity Providers, Business Banking, Buying Groups, IT Support Solutions, Cloud-base Telecoms, and Back-End System Support.

Who is the event for?

Clinical Pharmacy Congress is aimed at registered pharmacy professional or other health professional working in the NHS, private hospital, hospice, Primary Care Network, Care Homes, General Practice, ICS, CSU, military, academic organisations or secure environments

What about getting to the event?

Clinical Pharmacy Congress is held at ExCel London, which is easily accessible by car, rail, bus, or coach. For more information on planning your travel to the event, visit our Venue & Travel Information page.

How can I stay up to date on news for Clinical Pharmacy Congress?

To stay fully informed with updates direct to your inbox, you can subscribe to our Clinical Pharmacy Congress Newsletter

Additionally, why not follow us on our social media channels... Clinical Pharmacy Congress has active LinkedIn, and Twitter communities.

Can children visit the event?

Due to health and safety regulations and overarching attendee restrictions, Clinical Pharmacy Congress London is strictly for persons aged 18 years and over. Visitors attempting to enter the event with persons under the age of 18 years will be refused admission.

How do I register for a free delegate pass for Clinical Pharmacy Congress London?

To register for a free delegate pass for the Clinical Pharmacy Congress London, simply visit our Registration page and follow the prompts.

I've registered but can no longer attend - how can I cancel my delegate pass?

We appreciated that your time is precious and so you don't have to attend the event for the whole two days - you can come for as little as an hour. However, if you know you 100% are no longer able to attend, we ask that you cancel your delegate registration using the online cancellation form in order to avoid being invoiced for non-attendance.

Please note we will not reply to delegate cancellation requests, these will be processed after the show. As long as you submit a form you do not have to worry.

How do I register as an international delegate or commercial delegate?

If you reside outside the UK, are not a UK-registered healthcare professional, or work for a commercial company you will not qualify for free ticket but can purchase passes. Commercial passes are priced at £999+VAT

Your paid delegate badge will provide you access to both the exhibition and all conference and workshop theatres.

Please note, commercial companies will be invoiced £999+VAT if they attend the event under a complimentary pass reserved for healthcare professionals.

Will my attendance entitle me to CPD hours/points?

Yes, the Clinical Pharmacy Congress conference programme is CPD . All delegates attending CPD sessions (and who are correctly scanned in/out of the conference theatre for each relevant session) will be awarded CPD certification.

How and when will I get my CPD certificate?

CPD certificates will be emailed to all eligible delegates within 8 weeks after the show.

What if I don't receive my CPD certificate within 8 weeks after the show?

If you don't receive your CPD certificate within the expected time frame, please contact the Event Team on cpcmarketing@closerstillmedia.com- please ensure to include your full name and badge code in your email. Your badge code can be found in your original registration confirmation email.

How can I become an exhibitor at Clinical Pharmacy Congress?

Exhibiting at Clinical Pharmacy Congress London presents an unparalleled opportunity to showcase your products, services, and solutions at the industry’s leading event for the general practice community.

To become an exhibitor, please complete our online enquiry form and a member of the team will contact you to discuss your participation.

How can I become a sponsor at Clinical Pharmacy Congress?

Sponsorship of Clinical Pharmacy Congress London place your brand directly in front of 3000+ clinical pharmacy professionals from across UK and Europe.

To become an event sponsor, please complete our online enquiry form and a member of the team will contact you to discuss your participation.

How can I become a speaker at Clinical Pharmacy Congress?

Speaking as part of Clinical Pharmacy Congress London conference and workshop programme will enable you to directly engage with 3,000+ primary health and clinical pharmacy professionals from across the UK and Europe.

To become a speaker, please complete our online enquiry form and a member of the team will contact you to discuss your participation.

Who can I expect to engage with at Clinical Pharmacy Congress London as an exhibitor, sponsor, or speaker?

Exhibiting, Sponsoring, or Speaking at Clinical Pharmacy Congress presents an unparalleled opportunity to market your brand in direct association with the industry’s leading event for the clinical pharmacy community.

3,000+ highly targeted and relevant senior decision-makers from across the UK and Europe will converge on Clinical Pharmacy Congress London, 10-11 May 2024... can you afford to miss it?

I have already booked by stand, how do I access the Exhibitor Zone?

You can access the exhibitor zone via this link.

Should you require further assistance, please contact us via our published channels.

When will the E-Zone be ready?

The E-Zone is available now. The Technical Manual and the badge portal will be available from the 14th of February.
Have I done everything you need?

Have I done everything you need?

We do not hold all of your orders here at Closer Still Media, please contact the necessary contractor to clarify what you have/have not done. We can however advise whether you have completed your Health & Safety Declaration form.

Where do I order furniture and electrics for my stand?

You can do this via the "My To Do List" tab in the Exhibitor Technical Manual which can be found through the E-Zone.

What if I forgot to order furniture or electrics before the show?

You can request any orders from GES or Thorns by going to the temporary desks set up inside the show entrance on build day - 11th May. Please be aware the
CPC team cannot book electrics or furniture on your behalf. Please ensure you order what you require in mood time ahead of the show - you will also receive the best price by doing this.

What do I need to wear during the build-up of the show and the breakdown?

The Clinical Pharmacy Congress has a large number of Space Only stands, therefore similar to a building construction site. Please ensure you wear closed toe shoes at the very least but preferably reinforced toe boots. Under no circumstances can flip-flops or pumps be worn. Long trousers are also advisable.

Can I change the colour of my carpet? (Shell Scheme stands)

Yes, at an additional cost. Please contact the official contractor GES. Contact details can be found in the Contractors & Services tab in the Exhibitor Technical Manual.

Do I get to keep the furniture from the contractor?

No, this is a hire service. The furniture will be collected by the contractor once the show has closed on Day 2.

Where do I get Build-Up & Breakdown pass?

Complete the link within the My To Do List tab in the Exhibitor technical Manual. Print the pass and exchange for a wrist band with a member of security at the access gates or doors upon arrival.

My colleagues are arriving on the open day, how do they get their exhibitor badge?

They can either collect them Irom registration upon arrival after 10AM or you can collect them all from 2PM on Thursday, 11th May 2023 at the registration areas and keep on your stand.

I have a pop-up stand to go within my shell scheme, what do you need?

Please send the pop-up dimensions (height x width x depth) to Operations along with your stand number and size, who will be in touch with any comments. medops@closerstillmedia.com

Is there Wi-Fi in the hall?

Yes. Network name: ExCel Free wifi. Please note that this service is complimentary, and therefore not sup- T ported by the Clinical Pharmacy Congress team.

I need to have something delivered to the venue, how do I go about this?

Materials must arrive onsite on the 11th May 2023
ideally there should be someone on your stand to sign for the packages; failing that it can be left with the GES courier receiving desk, You must collect your packages from there as soon as you arrive on the 11th.
Please label all parcels as follows:
Contact Name/Mobile Number,

Company Name: Stand number:

Clinical Pharmacy Congress 2023, Halls N13 - 17,
ExCel, Sandstone Lane, London, E16 1XL

I have a pop-up stand and have booked a space only stand?

You will need to contact the sales team to convert your booking to shell scheme, there is an additional cost to swap from space to shell.

I need to arrange a courier to collect my items after the show closes, can this wait until Monday?

Unfortunately not no. We only have tenancy at ExCel until 10PM on the 13th May therefore all items must be removed or risk being disposed of. If you need assistance with this please consult GES for details of storage and delivery.

How do I get my stand scanners?

As part of your booking you receive three licences to enable you to scan visitors badges who come onto your stand, The App can be downloaded onto three different devices. The data is available immediately. There is an instruction guide within the badge portal in the E-Zone.

What do I do if I don't want to use the App?

You must contact CircData (CPC registration partner) directly on exhibitors@circdata.com to arrange a swap to a physical scanner pen. Circdata will only bring enough on - site for those pre-ordered.

Where can I collect the scanner pen, if pre-ordered?

CircData will be available in the registration area on CPC on the 10th May from 11 am to 6pm - 8am on Saturday 11th May for pen collection.
You must return the pens on the 12th May otherwise you may be charged for a lost pen and you wont be able to access your data.

How do I access my data from the scanners?

You must download your own data sheets from within the badge portal in the E-Zone. We can not access this for you. This can be done from Monday 20th May

I had a sponsored delivered session, how do I get this data?

All sponsor session data will be emailed directly to you by your PC team member by five working days of the event (22nd May).

How do we know if data can be used after the show?

As part of the PC Privacy Policy and Terms and Conditions of registration we may share data with the session / theatre sponsors of sessions you attend. This is cleared advertised in the first stage of the registration process. Please see the CPC policy available here:
https://www.pharmacycongress.co.uk/privacy-policy

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